Contact the Largest U.S. Pet Home Builder

If you have a question about your MidWest Homes for Pets product, our Indiana-based Customer Service is happy to assist.

Helpline

800-428-8560

Local: 765-289-3355

Fax: 765-289-6524
Hours: 9 am – 4 pm, EST, Monday – Friday

Address

MidWest Homes for Pets®

3142 S. Cowan Rd. Muncie, IN 47302

Customer Service Email

info@midwesthomes4pets.com

Customer Service inquiries are responded to within 24 to 48 business hours, in the order in which they are received. For more efficient service, please be sure to include your product’s brand name (iCrate, LifeStages, Feline Nuvo, QuietTime, etc.) as well as the product’s item number (1542, 40222-GY, etc.).

Name*
First Last
Email*
Phone
Product Name
example: iCrate, Ferret Nation, Duffy Travel Carrier
Part/Model Number
example: 1536, 182, 175DY-MBL
Place of Purchase
Was this product purchased outside of the United States?
- Yes
- No
Are you the original purchaser of this product?
- Yes, the product is new.
- No, I purchased a used product.
Is this regarding your product warranty?
- Yes
- No
- Not Sure
Comments*
Document Upload
Accepted file types: jpg, png, pdf, Max. file size: 50 MB.
Please share supporting documents if available. (example: proof of purchase, receipt, product photos)
Phone
This field is for validation purposes and should be left unchanged.